Food Rocket does not accept returns or exchanges of any products once it has been shipped. Food Rocket will only accept product returns when an order is cancelled, missed, or cannot be delivered. If there is a problem with an item in your order, please report your issue to firstname.lastname@example.org. We will do everything we can to make it right.
If you have any issues with your order, please contact Food Rocket immediately to let us know. We recommend you do so as soon as possible since we cannot provide refunds, credits, or adjust charges on orders if you don't report the issue within 7 days from when the order was delivered.
If you have missing products or an issue with your order, we, at our sole discretion, may give you credit for the product, and in some situations, issue a partial or full refund. We reserve the right to require a photograph for product quality complaints, before any refund or credit will be issued.
If your order requires an attended delivery and we're not able to reach you, we will cancel the order on your behalf. If this happens, you will be given an account credit for the order amount, less any taxes, fees, and discounts. You may also be charged a cancellation fee. This fee helps cover the cost of disassembling the order to restock items that can be resold, and discarding fresh items that can't be resold (such as baked goods, produce, etc.).
If you receive a Food Rocket account credit, the credit should be applied to your account within 1 to 3 days of receiving confirmation from Food Rocket.
If you receive a refund, depending on your bank or credit card company, it can take between 5 to 10 business days for the refund to process once it's been issued. If you don't see a refund reflected within that time frame, please contact your bank or credit card company directly regarding their policies on refunds.
If you have received a refund and need an updated receipt please contact Food Rocket and we'll be glad to send that your way.